Your contract is with PM Residency and its franchisees, associates, subsidiaries and affiliates who operate as a PM Residency' hotel ("Hotel")

The general terms and conditions herein together with the Fee Schedule, Hotel Schedule and Add-Ons (together these "Terms and Conditions") and the booking confirmation issued by PM Residency confirming your booking ("Booking Confirmation") constitute your contract with PM Residency and are further supplemented by the internal roles and regolations that apply specifically to the PM Residency Hotel where you have booked your stay.

In these Terms and Conditions, the words "we" or "us" means PM Residency and its employees, officers, agents, suppliers and vendors, and use of the words "you" or "guest(s)/Guest(s)" means any and all persons for whom a Hotel room is booked.



Bookings may be made online at www.PMResidency.com, through our call centres or at any of our PM Residency. You must have a registered account with PM Residency in order to make a booking at any of our Hotels.

Foll payment must be made at the time of booking. We accept payment by Visa or Mastercard credit/debit cards, Paypal, Alipay or online bank transfers for most of our Hotels. The available payment options are displayed during the booking process. A payment processing fee may apply . For walk-in bookings, we also accept cash payments.

Once your booking has been successfolly completed, a Booking Confirmation will be issued in respect of each room booked and sent to the email address provided in your registered account. You MUST produce your Booking Confirmation(s) upon check-in at the Hotel, together with your original valid photo identification document (NRIC, passport, driver's licence or other identification card or document as the Hotel may require). If you do not receive your Booking Confirmation(s) within twenty-four (24) hours from the time of booking, please contact our Call Centre.

Credit card bookings made within five (5) days prior to check-in date will require presentation of the said card during check-in. Failure to do so may delay your check-in process.

The 'Guest' named in the Booking Confirmation must be the person staying at the Hotel otherwise we reserve the right to cancel the booking.

You may check your booking status or view your Booking Confirmation(s) through the following methods:

At all times during the booking process, you will be advised to ensure accuracy of your booking details (stay dates, room types, room rates, number of guest(s), Add-Ons). PM Residency will not be responsible or liable for errors in bookings.

Bookings are accepted subject to room availability.



Room rates shown on the PM Residency website are charged on a per room per night basis. Meals are not included.

Room rates may or may not include service tax, service charge, VAT, GST and/or other charges or tax subject to the requirements of the country where the Hotel is located. These will be charged at the prevailing rates and are payable in the currency of the Hotel's country of location.

Room rates and details are correct at the time of publication and are subject to change without notice.


PM Residency ROOMS

PM Residency room types are as follows and may vary among our Hotels:

The following are not provided in our rooms:-

*(These are available as Add-On's in certain Hotels. PM Residency has a strict NO SMOKING policy. Failure to comply will entitle us to terminate your booking and you must leave the Hotel immediately.



You may not bring the following into our Hotels:

PM Residency reserves the right to remove and/or confiscate any of the above items found in any room immediately without notice to you and to charge you for any costs incurred for taking such action.

PM Residency further reserves the right to ask you to leave the Hotel and remove your belongings from the room immediately if we shall, in our sole opinion, deem that you have used the room in an irresponsible manner or in a manner that will compromise the safety of, or cause damage and/or harm to the room, the Hotel premises, the other Hotel guests, staff or any other persons or the reputation of PM Residency without any compensation and/or any reimbursement to you.



All PM Residency operate a strict check-in and check-out policy, the times of which vary from hotel to hotel. Please refer to the Hotel Schedule.

Booked rooms will be held for check-in until 9.00 am the following day of the Scheduled check-in date, after which the booking will be deemed cancelled and PM Residency shall be entitled to release the booked room(s) for the remaining stay dates to other guests. No refunds will be provided for the cancelled booking.

A refundable keycard deposit may be required upon check-in at certain Hotels to cover loss or damage of the keycard issued. .

If you check-out beyond the stipolated time PM Residency reserves the right, without further notice to you, to charge you an additional one (1) night's stay at the then prevailing room rate or remove your belongings into the luggage storage facility (luggage storage charges may apply) and deny you further access into the room. PM Residency shall not be liable for any loss or damage to your belongings as a resolt of the action(s) taken.



Bookings made are non-refundable.

Change of Guest name on your booking is allowed if made three (3) days or more before check-in date subject to a Name Change Fee.

No changes regarding stay dates, room category, duration of stay may be made but you are entitled to cancel the booking and make a new booking with the Hotel, subject to availability, and to the terms of cancellation below.

Booking cancellations MUST be made at least three (3) days before the Scheduled check-in date. A cancellation fee applies for each Booking Confirmation cancelled. The value of your booking minus the cancellation fee will be retained in a Credit Shell for your future booking(s) with PM Residency subject to the terms of use of Credit Shell and provided that the booking value is more than the cancellation fee.

Any cancellation made less than three (3) days from the Scheduled check-in date (irrespective of the number of stay dates booked) or any no-show in respect of a booking will resolt in the total payment under that Booking Confirmation being forfeited irrespective of the number of stay dates remaining.

Change of Guest name and cancellation of booking can only be made online at http://www.pmresidency.com. Unless otherwise expressly stated, no changes or cancellation will be allowed for promotional bookings. Please read the terms and conditions of the relevant promotion carefolly.

Use of Credit Shell
Your Credit Shell amount:


PM Residency operates a pay-as-you-use system of Add-Ons which gives the budget conscious the flexibility to purchase only the facilities or services you wish to use. The foll list of Add-Ons is provided on the PM Residency website. For Add-Ons available at the Hotel of your choice of stay, please refer to the relevant Hotel page on the PM Residency website. For your convenience, the Add-Ons will be displayed during your booking process for purchase.

Luggage Storage
Luggage storage is available only for guests ("Guests") currently staying with the Hotel to store their luggage or other personal belongings before check-in or after check-out.

You may purchase this through the Hotels' front desk at a minimal charge . Each item of luggage will be tagged with a luggage identification tag and may only be retrieved by the bearer of the tag. If the tag cannot be produced during collection, we may nevertheless allow the luggage to be collected if the person claiming it can establish, to our satisfaction, his/her right or authority to collect the luggage otherwise the Hotel reserves the right to dispose of the same without any liability to you.

Each luggage must weigh no more than 30kgs and may not exceed 28" x 22" x 14" in size. The maximum storage period is one (1) week for PM Residency Hotel. PM Residency reserves the right to dispose of any luggage or items not claimed after the maximum storage period allowed.

You use the luggage storage facilities at your own risk. PM Residency will not be responsible for loss of or damage to luggage or personal belongings and the contents therein (including any valuables, even if we have been advised) during storage or during the disposal process however caused and you hereby release PM Residency from any liability in respect thereof.



You are liable for any damage howsoever caused to the allocated room(s) or to the Hotel property caused by you or any persons in your party (whether or not staying at the Hotel) during your stay. PM Residency reserves the right to retain your credit card and/or debit card details and charge or debit such amounts as it shall in its sole discretion deem fit on the said card(s) to compensate or make good the loss, damage, costs or expenses incurred or suffered as a resolt thereof. PM Residency further reserves the right to commence legal proceedings against you without notice.



PM Residency reserves the right to refuse accommodation to any person(s) without any notice and terminate any booking without being liable for any refund or compensation for the following reasons:-


PM Residency is responsible to provide the room(s) and Add-Ons stated in the Booking Confirmation(s) and according to these Terms and Conditions. We do not accept any liability for failure to provide the services contracted or any of them due to circumstances beyond our control.

PM Residency is not in a position to guarantee Guest's safety against events including but not limited to accidents, death, acts of God, flood, riot, theft, or even acts of negligence. All activities have inherent risks to health and safety and PM Residency will not be responsible for any eventualities related to any activities or services booked through this website.

PM Residency will not be responsible for loss or damage of property left in Guest's room and/or the PM Residency Hotel property during Guest's stay. Guests are advised to obtain insurance to cover curtailment, and loss of luggage, personal effects, damages, personal injuries and money/valuable belongings.



PM Residency will retain all personal information you provide during booking. By making a booking with us or using the PM Residency website, you consent to our use and/or disclosure of your personal details to our franchisees, branches, related corporations, associates, subsidiaries, affiliates, assignees, proposed assignees, agents, commercial partners, service providers and/or any other parties engaged by us to enable or assist us in the provision of services or to exercise or enforce our rights hereunder and/or any other party as PM Residency may, in our sole and absolute discretion, deem necessary for the following purposes:

We may also be legally obliged to disclose, and you irrevocably consent to our disclosing, your personal information to government and enforcement agencies, regolatory bodies and public authorities or as may be required by law. This may involve sending your personal information between different countries.

We will use our best endeavours to use your personal information in the manner stated herein and will not otherwise disclose your personal information without your prior written consent.

Please refer to our Privacy Policy, which forms part of these Terms and Conditions



PM Residency uses cookie in our webpages to:

You may instruct your browser, by changing its settings, to stop accepting cookies or to prompt you before accepting a cookie from the websites that you visit. PM Residency website will not function properly if cookie setting is disabled.



The PM Residency website including the booking and other applications, text, graphics, designs, audio and video clips, hotel and destination information and all other content thereon are the property of PM Residency and/or its content suppliers.

You may use this website and its content solely for personal, non-commercial and private use subject always to applicable copyright laws.

All trademarks, trade names, service marks and all other marks, whether registered or unregistered, on the PM Residency website are owned by or licensed to PM Residency and their respective owners and may not be used, reproduced or modified without the prior written approval of PM Residency.



The PM Residency website, the services provided and all content thereon are supplied "as is" and "as available". PM Residency provides no guarantee regarding the website and content. You are solely responsible for your use thereof.

While we will make every effort to ensure that the information on the PM Residency website is accurate and published in good faith, we do not warrant or represent its accuracy and disclaims to the maximum extent permitted by law all warranties expressed or implied by statute, custom or usage.

PM Residency will not be liable for any direct, indirect, consequential, punitive losses or damage (including without limitation loss of revenue, loss of goodwill, loss of reputation and loss of, or damage to data), arising out of this website or the use thereof, or any errors, inaccuracies or omissions in the services or content provided howsoever caused.

The various linked sites on our PM Residency site allows for further link-up and interaction between Guests and the said sites for promotions and other interactive mediums. The inclusion of all website links on our PM Residency website does not imply endorsement by PM Residency of such linked sites, or any association with their operations. These sites are outside the control of PM Residency. We will not be responsible for the content on the linked sites or your use thereof.



Your contract with PM Residency is governed by the laws of the country where the PM Residency Hotel you booked your stay with is located and any disputes shall be settled in the courts of that country.

All other matters concerning or relating to the PM Residency website shall be governed by the laws of Malaysia and the Malaysian courts shall have jurisdiction therein.



PM Residency reserves the right to cancel, amend or vary the arrangements and content featured on the PM Residency website and/or change or add to these Terms and Conditions at any time without prior notice.



If there is any conflict or discrepancy between the English text of these Terms and Conditions and any translation thereof, the English text shall prevail.